Frequently Asked Questions
Everything you need to know about shopping with FlorinTM.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping usually takes 5-7 business days depending on your location.
What is your return policy?
FlorinTM offers a 30-day return policy for most items. Products must be in their original condition and packaging to qualify for a full refund.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to customs fees or import duties.
How do I contact customer support?
Our support team is available via email at [email protected] or through our live chat feature from 9:00 AM to 5:00 PM EST, Monday through Friday.